Release Notes
  • 19 Nov 2020
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Release Notes

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November 2020 

International Candidate Screening now available

Available to all employer customers. Product made available through GoodHire Sales, Customer Success or Customer Support.


Streamline your international hiring needs with GoodHire! Our newly expanded global platform now offers Criminal Record Checks, International Education Verifications, and International Employment Verifications for candidates who currently reside outside of the United States. Learn more about International Candidate Screening in our Help Center, or contact your Customer Success representative or Customer Support to add an International Screening package to your account. 


“Log In With Google” now available

Available to all employer customers. 


We have made signing into your GoodHire account easier by adding in “Log In With Google.”  If your company uses Google Workspace (formerly G Suite) as your email provider, you can now login with a single sign-in.  No additional configuration is required, simply ensure that your GoodHire account email address is the same as your Google Workspace environment, and that’s it! 



Receive “Report Completed” emails for candidate report orders placed by other users on your account

Available to company administrators.


You can now opt-in to receive email notifications for completed candidate reports ordered by other users on your account! As a company administrator, follow these instructions:

  • After logging in to GoodHire, click on ‘Account’ along the left menu

  • Scroll down to ‘Email Preferences’ section

  • You’ll see a new setting “For everyone else’s orders on our account, email me when: Report is complete” > Click the toggle to turn ON 


October 2020 

Download up to 50 reports at a time

Available to all customers. 


We've made it easier for you to download multiple GoodHire reports in a single action, by increasing the limit from 10 to 50.



September 2020 

Canadian Checks

Available to all customers.

GoodHire has expanded our product offering to include screening services for candidates who live in Canada!  We now offer four types of background checks of Canadian residents: 


  • RCMP Criminal Records Check & ID Verification 
    • ID Verification required for RCMP check. 
  • Education Verification 
    • Verifies education history for global institutions (Canadian and non-Canadian)
  • Employment Verification
    • Verifies employment history for institutions based in Canada and elsewhere in the world. 
  • Motor Vehicle Records Search 
    • Verifies driving records for Canadian and US driver’s licenses.  (Not available for Alberta and Quebec licenses.)  


You’re eligible to add Canadian screening to your account if you have an office in the United States. Payment must be made in US Dollars. 


Visit our Help Center to learn more. 


Professional Reference Checks

Available to all customers.


We have a new product to help save you time, Professional Reference Checks. Let GoodHire help you gather valuable insights from your candidates’ references. Our check covers key areas that wouldn’t be included in an employment verification, such as how well they work with others, communication skills, strengths, and areas for improvement. We ask “open-ended” rather than “yes/no” questions to get the detailed info and perspective you need. Our reference check not only will help you understand the candidate better in terms of your hiring decision, but also will help you get off to a great start with onboarding and supporting that candidate should you move ahead.


This product is available under the “Verifications” section on the add-on’s page. Price is per unique reference, although you can add up to five Professional Reference Checks per candidate.

Visit our Help Center to learn more.


August 2020

New integration with ADP Workforce Now

Available to all customers.


Your GoodHire account can now be connected to your ADP Workforce Now account. Enabling the ADP Workforce Now integration allows you to easily send candidates' details into GoodHire to speed up the ordering process. Check status and links are sent back to ADP Workforce Now, allowing you to easily see a candidate's overall status within one place.


View and purchase the ADP connector via the ADP Marketplace.


Visit our Help Center to learn more.


July 2020

Canceling checks from your dashboard

Available to all customers. 


You can now cancel a check from your account dashboard if it has not started processing. To cancel, just follow the steps listed below:

  • Find the check you'd like to cancel on the dashboard

  • Expand the details by clicking on the arrow on the right side

  • If the report has not started processing, you will see a "Cancel" button

  • Click the button and confirm cancellation

If the background check has already started processing and you would like to cancel an individual search, please contact our Support Team as soon as possible or call 888-906-4284.


Sales tax collection starting July 1

Starting July 1, 2020, GoodHire will be required to collect and remit sales tax on the background check services we offer to you.


Sales Tax Exemption Certificate

If your business has a sales tax exemption certificate, please scan it and email a copy to accounting@goodhire.com (if you haven’t done so already). If you’re not sure if your business qualifies for sales tax exemption, please contact a tax professional or the Internal Revenue Service.


Payment Policy Update - Sales Tax Exemption

We’ve updated our Payment Policy to allow sales tax refund requests for sales tax-exempt purchase(s) in the previous 90-day period from when we receive your valid sales tax exemption certificate. 

For more information about sales tax collection and which states tax is applicable, please visit our Help Center.


June 2020

DOT drug screening & breath alcohol tests now available

Available through the sales department at this time.


If your hiring practices are subject to DOT regulations, GoodHire now offers screening services to help. As of June 18th, GoodHire offers DOT-compliant drug and alcohol testing. We have added the DOT 5-panel drug test and the DOT Breath Alcohol test. 


Our DOT 5-Panel Drug Screening complies with DOT drug testing regulations for CDL employees. It includes a lab-based urine drug test that detects any of 5 controlled substances, and screens candidates for: Marijuana (THC), Cocaine, Amphetamines (including Amphetamine, Methamphetamine, MDMA, and MDA),  Opioids (including Codeine, Morphine, 6-AM (Heroin), Hydrocodone, Hydromorphone, Oxycodone, and Oxymorphone), and Phencyclidine (PCP). The DOT 5 panel test checks for additional Opioids that are not screened in a standard 5 panel drug test. 


We have also updated our MVR reports so that they contain all information required by the DOT, including applicable medical certification.  GoodHire is working on developing additional screening services that will be applicable for DOT regulated companies, and we look forward to updating you once those are ready for you to order.  


Contact sales for more information. 

May 2020

Enhanced Employment Verifications for more flexibility

Available to all customers.


GoodHire recently expanded its Employment Verification capabilities to give you more flexibility and increase the successful verification rate. In addition to our standard Employment Verification, which makes up to five attempts over five business days, we’ve added three new types of Employment Verifications. New options include:


  • Adding the ability for a candidate to upload a W2 for manual review

  • Increasing the length of time allotted to attempt to contact an employer 

    • choose up to five days OR up to nine days. Up to five attempts in both cases.

  • Using the employer phone number provided by the candidate

    • choose to use the verified number, or the number provided by the candidate. 


Auto-approve fees up to a threshold you specify

Available through your account manager.


You can now set a threshold to automatically approve pass-through fees up to a maximum of amount. Any fees that exceed the threshold that you set will require your approval before proceeding. Reach out to your account manager for more information and to set up a fee threshold. 



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