Verification Protocol
  • 21 May 2020
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Verification Protocol

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Definitions

Verifying Party

Any person, department, or third-party service whose purpose is to verify official personnel, education, or licensure records.

Valid Attempt

Defined as, but not limited to:

  • Any contact with the Verifying Party
  • Leaving a message for the Verifying Party
  • Awaiting results, requested via fax, email or web service, from any third-party verification provider
  • A request for release or additional information from Client

Valid Telephone Number

A number provided by the client or a working number retrieved from any of the following sources, including but not limited to:

  • An internal Verifying Party Database
  • Directory assistance
  • Various commercially available databases
  • Internet search engines/websites (e.g. Google)
  • Secretary of State/State Board of Education Websites
  • The number provided by the consumer or user

How Verifications Work

Standard Process*

Following the establishment of a Valid Telephone Number:

  • For Education Verifications and Professional License Verifications, we'll make up to three Valid Attempts in three business days
  • For Employment Verifications, we'll make up to five Valid Attempts in five business days
  • As needed, additional research is conducted in an effort to obtain an alternate Valid Telephone Number
  • If an alternate Valid Telephone Number is located, additional Valid Attempts will be made using alternate Valid Telephone Number
  • If an alternate Valid Telephone Number is not located, the order may be closed

*This process may change on a case-by-case basis based on the nature of the order

Enahnced Process*

  • For Employment Verifications, we'll make up to five Valid Attempts in 9 business days.
  • For Employment Verifications, if the verification is unable to be completed, a W2 or other supporting documentation will be requested from the candidate for review by GoodHire's verification team
  • As needed, additional research is conducted in an effort to obtain an alternate Valid Telephone Number
  • If an alternate Valid Telephone Number is located, additional Valid Attempts will be made using alternate Valid Telephone Number
  • If an alternate Valid Telephone Number is not located, the order may be closed

*This process may change on a case-by-case basis based on the nature of the order

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