Delays and Closures

Updated on 11 Nov 2022

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Article Summary

We're continuing to see COVID-related delays such as limited hours of operation and backlogs of open requests. We're doing everything we can to mitigate delays by leveraging multiple court runner networks and switching to electronic sources where possible. While some courthouses can disclose some information over the phone, the Fair Credit Reporting Act (FCRA) requires us to do more research to ensure maximum possible accuracy.

International Checks

As of 3/1/22
International checks in Ukraine and Russia are temporarily unavailable at this time due to the ongoing crisis in Ukraine. Government entities required to complete these checks have been highly disrupted, resulting in the inability to deliver results in a timely manner. Currently placed orders will be cancelled and refunded. We will provide an update when we are able to resume service.

International Criminal

We are receiving results but some countries are backlogged from when they were closed from the pandemic. The following countries are open with delays:

Puerto Rico (analysis searches only)
Bermuda
United Kingdom - UK is going into another lockdown we are still receiving results but please expect delays
Australia
Virgin Islands criminal (St. Thomas, St. Croix, St. John) The V.I. police are experiencing system issues which is causing a delay with results.

International Verifications

Delayed: International employment/education verifications may also be intermittently delayed depending on school/business closures due to COVID; verification attempts are continuing to be made.

Drug Screening

LabCorp Experiencing Extreme Delays - LabCorp's main lab in North Carolina continues to report extreme delays. As they continue to endure staffing challenges and work through an overwhelming influx of specimens, LabCorp is unable to provide a reporting ETA presently. While some non-negative specimens are being reported within 10 to 14 business days, others, specifically cotinine non-negative samples, are taking up to 30 business days to complete testing. Testing timetables restart each time the sample is requeued for testing. To combat this, LabCorp continues to mandate employee overtime and divert specimens to other LabCorp facilities for testing. However, with specimen rerouting, transit times are longer than usual.
Insufficient/Shortage of Quick Tests - Due to global supply chain shortages and logistical constraints, some drug test collection sites are being impacted with an insufficient amount of instant drug test kits. The lab networks are working with supply-chain specialists to ensure these issues can be mitigated as much as possible. Here are some important FAQs for employers and candidates who are ordering 5 and 10 panel quick tests. Read more
Call Ahead - We recommend having your applicants call the collection site to verify they are open and check for any modified hours, or appointment requirements. We will continue to post updates related to individual lab closures as we are notified. When a lab is confirmed to be closed, it will be removed from the scheduling widget in the GoodHire web app
Effective Immediately Masks Required All donors/applicants visiting a Quest Diagnostics PSC site for a drug screen will be required, upon entry, to pass a non-contact forehead temperature check and must wear a mask or face covering such as a bandana, scarf, or handmade mask. Donors/applicants with a temperature greater than 100.3 or without a mask will be turned away for not meeting these new requirements. Please share this with all of your applicants and donors.
No COVID-19 testing is currently being done at ANY Quest or LabCorp Occupational Workplace Testing Lab. They are being done at a limited number of their clinical labs
If your applicant/donor is feeling sick, please do not send them to a collection site for a drug screen collection
LabCorp is dedicating the first hour of each day, for the elderly and other vulnerable patients

Temporary Closures

Temporary Closures
Florida: As of 11/11/2022, the following courts are closed due to the impact of Hurricane Nicole. Please expect delays on all orders requiring in-court research. We will provide updates regarding openings as they are made available

Alachua, Bay, Brevard, Broward, Citrus, Clay, Columbia, Dixie, Duval, Flagler, Franklin, Gilchrist, Hamilton, Hardee, Hernando, Highlands, Hillsborough, Indian River, Jefferson, Lafayette, Lake, Levy, Madison, Marion, Martin, Nassau, Orange, Osceola, Palm Beach, Polk, Putnam, Seminole, St. Johns, St. Lucie, Sumter, Suwanne, Taylor, Volusia, Wakulla

Court Updates by Jurisdiction

State	County	Status	Update Date	Comments
CA	Sacramento	Delayed	11/11/22	As of 3/29/2022, both the online site and in court PATs for Criminal orders are inaccessible and we are unable to retrieve case information. At this time, court clerks are unable to assist or provide any further details. We are still able to complete Criminal clears without limitations and will provide updates as they are made available. As of 4/8/22 the online site remains inaccessible, however, the in court PAT is providing limited case details. At this time, clerks are assisting with DOB confirmation and case retrieval for possible hits. Please expect extensive delays on Criminal orders having possible records.
CA	Nevada	Delayed	11/11/22	The online index is undergoing maintenance and we are unable to process orders via the automated agent at this time. Please expect delays as we conduct research via a conventional method.
CA	San Bernardino	Delayed	11/11/22	As of 2/24/2022, the online index is transitioning to a new system and we are unable to process Criminal and Civil searches via automation. There is no known ETA for when the site will be back online. Please expect delays as we work through orders via a conventional research method.
CA	Siskiyou	Delayed	11/11/22	As of 9/12/2022, the in-court PATs and online index are unavailable due to a recent cyber attack. Please expect delays as we are unable to complete orders at this time. There is no known ETA for when research will resume, however, we will provide updates as they are available. 9/30/2022: all orders are now being searched at the court through clerk assistance and a court fee. Effective immediately, the court fee has been updated to $15 per search for all criminal and civil orders.
CA	ALL	Delayed	11/11/22	DOB redaction laws are causing delays in certain areas by requiring court assisted searches. Read more
GA	Baldwin	Delayed	11/11/22	As of 9/1/2022, the PAT and case files are being relocated while the courthouse is undergoing renovations. Due to this, please expect delays on any orders requiring files as they are unavailable until renovations are complete. As of 9/30/2022: per the clerk, orders requiring files will be unavailable until January 2023.
GA	Bibb	Delayed	11/11/22	As of 10/26/2022, the clerk's office is closed for remodeling and we are unable to conduct research until it reopens on 11/4/2022. Update - 11/7/2022: the clerk's office is open. Please expect delays as we work through orders from oldest to newest.
GA	Richmond	Delayed	11/11/22	As of 7/8/2022, we are only able to complete orders having no records via the automated agent. Please expect higher than normal delays on orders with possible records as our researchers have limited access to in-court PATs.
GA	Chatham	Delayed	11/11/22	Due to a recent platform change within the court's system, we are unable to complete orders through the automated agent. While Criminal and Civil orders are being completed via a conventional method, both platforms must be searched in order to obtain complete information. The new platform is also experiencing intermittent accessibility issues. Please expect extensive delays on all orders as access issues persist.
KY	Graves	Closed	11/11/22	As of 12/13/21, the courthouse is closed until further notice due to tornado damage. We are unable to complete Criminal and Civil orders at this time. There is no ETA for when we will be able to resume research. On 1/11/22: the clerks confirmed they are in the process of setting up a temporary location but are unable to provide an ETA for when the court will be operational. Additionally, it is unknown if the temporary location will have a PAT. We remain unable to conduct Criminal and Civil orders and will continue to provide details as they are available.1/18/22: While a temporary court location has been opened in Graves county, clerks have advised that there is no intention of installing a new public access terminal until the court has relocated to a permanent location which is not expected to happen for several more months.
MD	ALL	Delayed	11/11/22	As of 11/8/2022. we are working to resolve connectivity issues. Please expect delays as we continue to work through the volume of orders from oldest to newest.
ME	ALL	Delayed	11/11/22	State of Maine requires all statewide searches to be court assisted. There is a severe staff shortage right now causing significant turnaround time delays. Expect a minimum of 2 week turnaround time.
NV	Multiple Counties	Delayed	11/11/22	As of 8/8/2022, Lander, Mineral, and Pershing courts are engaged in a long-term digitization project to scan documents for all records prior to 2019. Clerks are unable to retrieve documents from the scanning project. Due to this, any possible records located before 2019, which have not been scanned, will remain on hold until they are digitized. Please expect extensive delays on any orders having possible cases prior to 2019.
TX	Lubbock, Travis	Delayed	11/11/22	Both counties have transitioned to a new system for their Public Access Terminal. Please expect delays processing both Criminal and Civil orders.On 12/15/21, the clerks began conducting research via the in-court PAT only and enforced a strict limitation on the number of names we can submit each day. Please expect extensive delays on all Criminal and Civil orders.
VA	Fairfax	Delayed	11/11/22	Due to limitations with the online index, we are having to throttle all Fairfax orders through our automation at a decreased rate. Please expect delays and increases in turnaround time while we work to safely increase the use of the online source.

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