Delays and Closures
  • 11 Apr 2022
  • Dark
  • PDF

Delays and Closures

  • Dark
  • PDF

We're continuing to see COVID-related delays such as limited hours of operation and backlogs of open requests. We're doing everything we can to mitigate delays by leveraging multiple court runner networks and switching to electronic sources where possible. While some courthouses can disclose some information over the phone, the Fair Credit Reporting Act (FCRA) requires us to do more research to ensure maximum possible accuracy.

International Checks

As of 3/1/22
International checks in Ukraine and Russia are temporarily unavailable at this time due to the ongoing crisis in Ukraine. Government entities required to complete these checks have been highly disrupted, resulting in the inability to deliver results in a timely manner. Currently placed orders will be cancelled and refunded. We will provide an update when we are able to resume service.

International Criminal

We are receiving results but some countries are backlogged from when they were closed from the pandemic. The following countries are open with delays:

  • Puerto Rico (analysis searches only)
  • Bermuda
  • United Kingdom - UK is going into another lockdown we are still receiving results but please expect delays
  • Australia
  • Virgin Islands criminal (St. Thomas, St. Croix, St. John) The V.I. police are experiencing system issues which is causing a delay with results.

International Verifications

Delayed: International employment/education verifications may also be intermittently delayed depending on school/business closures due to COVID; verification attempts are continuing to be made.

Drug Screening
  • LabCorp Experiencing Extreme Delays - LabCorp's main lab in North Carolina continues to report extreme delays. As they continue to endure staffing challenges and work through an overwhelming influx of specimens, LabCorp is unable to provide a reporting ETA presently. While some non-negative specimens are being reported within 10 to 14 business days, others, specifically cotinine non-negative samples, are taking up to 30 business days to complete testing. Testing timetables restart each time the sample is requeued for testing. To combat this, LabCorp continues to mandate employee overtime and divert specimens to other LabCorp facilities for testing. However, with specimen rerouting, transit times are longer than usual.
  • Insufficient/Shortage of Quick Tests - Due to global supply chain shortages and logistical constraints, some drug test collection sites are being impacted with an insufficient amount of instant drug test kits. The lab networks are working with supply-chain specialists to ensure these issues can be mitigated as much as possible. Here are some important FAQs for employers and candidates who are ordering 5 and 10 panel quick tests. Read more
  • Call Ahead - We recommend having your applicants call the collection site to verify they are open and check for any modified hours, or appointment requirements. We will continue to post updates related to individual lab closures as we are notified. When a lab is confirmed to be closed, it will be removed from the scheduling widget in the GoodHire web app
  • Effective Immediately Masks Required All donors/applicants visiting a Quest Diagnostics PSC site for a drug screen will be required, upon entry, to pass a non-contact forehead temperature check and must wear a mask or face covering such as a bandana, scarf, or handmade mask. Donors/applicants with a temperature greater than 100.3 or without a mask will be turned away for not meeting these new requirements. Please share this with all of your applicants and donors.
  • No COVID-19 testing is currently being done at ANY Quest or LabCorp Occupational Workplace Testing Lab. They are being done at a limited number of their clinical labs
  • If your applicant/donor is feeling sick, please do not send them to a collection site for a drug screen collection
  • LabCorp is dedicating the first hour of each day, for the elderly and other vulnerable patients

Covid Related Closures & Reopenings

COVID Related Court Closures

There are no current closures at this time
COVID Related Court Re-Openings

There are no court re-openings at this time

Court Updates by Jurisdiction

State County Status Update Date Comments
CA Sacramento Delayed 4/8/22 As of 3/29/2022, both the online site and in court PATs for Criminal orders are inaccessible and we are unable to retrieve case information. At this time, court clerks are unable to assist or provide any further details. We are still able to complete Criminal clears without limitations and will provide updates as they are made available. As of 4/8/22 the online site remains inaccessible, however, the in court PAT is providing limited case details. At this time, clerks are assisting with DOB confirmation and case retrieval for possible hits. Please expect extensive delays on Criminal orders having possible records.
CA Merced Delayed 4/8/22 12/7/2021, the online site is offline due to maintenance and we are unable to conduct research via automation. There is no known ETA for when the site will be available, however, we are able to conduct research for Criminal and Civil orders via a conventional method. Please expect higher than normal delays.
CA San Bernardino Delayed 4/8/22 As of 2/24/2022, the online index is transitioning to a new system and we are unable to process Criminal and Civil searches via automation. There is no known ETA for when the site will be back online. Please expect delays as we work through orders via a conventional research method.
CA Sanoma Delayed 4/5/22 as a result of the CA Court public access DOB redaction ruling, DOBs have been removed from the online index and we are no longer able to obtain Criminal cases from the site. Due to this, any Criminal orders having possible hits will be conducted via a conventional method and will have a higher turnaround time for record retrieval. We are still able to complete Criminal clears and Civil searches without limitations and do not anticipate any delays for those orders.
CA ALL Delayed 4/8/22 DOB redaction laws are causing delays in certain areas by requiring court assisted searches. Read more
DC Washington DC Delayed 4/8/22 UPDATE: As of 4/8/2022: the site is online but is producing false clears for Criminal and Civil searches. We are only able to process Criminal and Civil orders with possible case information at this time.  the online site for Civil orders has been restored and we are able to complete Civil research via automation. The site for Criminal orders continues to produce false clears and we are conducting research via a conventional method. Please expect extended delays as we work through criminal orders from oldest to newest.
GA Bleckley and Bryan Delayed 4/8/22 the courthouse is closed due to storm damage and power outages from a massive tornado. We are unable to process Criminal and Civil orders at this time. Currently, there is no ETA as to when the courthouse will be restored, however, we will provide updates as they are made available.
IL Cook Delayed 4/8/22 As of 12/23/21, the Public Access Terminal for Civil searches is back online and we are able to complete Civil orders. Please expect extensive delays as we work through orders from oldest to newest.
KY Graves Closed 4/8/22 As of 12/13/21, the courthouse is closed until further notice due to tornado damage. We are unable to complete Criminal and Civil orders at this time. There is no ETA for when we will be able to resume research. On 1/11/22: the clerks confirmed they are in the process of setting up a temporary location but are unable to provide an ETA for when the court will be operational. Additionally, it is unknown if the temporary location will have a PAT. We remain unable to conduct Criminal and Civil orders and will continue to provide details as they are available.1/18/22: While a temporary court location has been opened in Graves county, clerks have advised that there is no intention of installing a new public access terminal until the court has relocated to a permanent location which is not expected to happen for several more months.
ME ALL Delayed 4/8/22 State of Maine requires all statewide searches to be court assisted. There is a severe staff shortage right now causing significant turnaround time delays. Expect a minimum of 2 week turnaround time.
MI ALL Delayed 4/8/22 Michigan DOB Redaction Update: As of 4/1/2022, we are on the Authorized User List and have access to DOBs. At this time we have not encountered any courts refusing to assist with searches or DOB confirmation, however, we will provide updates if that changes over the course of next week.
OH Williams Delayed 4/8/22 Court website is down. It will be approximately 2 months before it is available again. Court runners will be sent to the court but turnaround time will be longer.
TX Bexar Delayed 4/8/22 As of 4/8/2022, the site is online but we are only intermittently able to retrieve Civil case information. We are still able to complete Civil clears without limitations. There is no known ETA for when the site will be fully functioning. Please expect delays on Civil searches with possible hits.
TX Lubbock, Travis Delayed 4/8/22 Both counties have transitioned to a new system for their Public Access Terminal. Please expect delays processing both Criminal and Civil orders.On 12/15/21, the clerks began conducting research via the in-court PAT only and enforced a strict limitation on the number of names we can submit each day. Please expect extensive delays on all Criminal and Civil orders.
UT All Update 4/8/22 We are unable to process Criminal and Civil orders via automation. Please expect slightly higher than normal turn around times as we work through orders via a conventional method.

Short Term Delays

Upcoming Short Term Delay for MVR's
Due to Motor Vehicle Search Upcoming Maintenance please expect motor vehicle search delays during the following maintenance windows for searches in two states:
Alabama - Friday, 4/15/22-Sunday, 4/24/22
Florida - Friday, 4/15/22 -Monday, 4/18/22
North Dakota - Tuesday, 5/3/22 - Monday, 5/9/22

Was this article helpful?