You can change your email and password from the Account page once you have signed in.
What if I have trouble logging in to my account?
To log in, use the same email address and password used during your first purchase. If you've forgotten your password, please enter your email address on the Password Reset page. You’ll receive an email with your password reminder and sign-in instructions. If you’re still having trouble with your login, please submit a help request to our customer support department and we’ll get it figured out quickly.
How do I reset my password?
Go to the "Login" page and click the link "Forgot password?" Input your email address and you'll be sent an email with instructions on resetting your password.
What can I do if I don't receive the reset password email?
If you're not receiving the email to reset your password, first check your spam or junk mail. Next whitelist "email@example.com" in your email application or add to your contacts. If you're still not able to receive the email, then, contact your IT department and ask them to whitelist "goodhire.com" as a domain.
How do I add or remove users on my company account?
You can add and remove users if you are an account administrator (usually the individual who initially setup the GoodHire account). Once you are on the “Users” page of your Account Settings, click on the “Add New User” button to start entering a new user’s information.
What levels of access can I grant other users?
There are three levels of GoodHire user access: Admin, Read/Order, and Order Only. You can manage account permissions in the Account Settings section.
How can I manage my company information?
You can edit your company information on the “Company” page of the Account section, available only to administrators of the account. This information is edited in-line after pressing the “Edit” button. Note: you cannot edit Tax ID and verification status.
How do I manage my email alerts?
Manage email notifications via the “Profile” page of the Account section.
Can I export my billing history?
Yes. Your billing history can be exported as a CSV file. Just look for the “Export CSV” icon on your Billing page.
The COVID-19 outbreak is having a global impact. We are doing our best to stay ahead of related closures and disruptions that impact our ability to complete background checks, such as county court closures. Please visit our COVID-19 Updates page in our Help Center for updates as we receive them.