Why can’t I log in to view my background check?
  • 20 Jul 2021
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Why can’t I log in to view my background check?

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Before you can view your background check results, you need to enter your information exactly as it was first provided to GoodHire. Look out for these common issues:

  • First or last name
    • Is misspelled
    • Is using a nickname (John vs. Johnathan)
    • Is missing additional name originally provided (John Garcia vs John Hernandez Garcia)
    • Is missing punctuation (Jr vs Jr.)
  • Date of birth is formatted incorrectly
    • Correct format: (MM/DD/YYYY)
  • Typos in your email address or Social Security number

If the organization provided your information on your behalf and you aren’t able to log in, reach out to them -- it may be caused by one of the above reasons. If you're still experiencing issues logging in to view your background check, please Contact Support.


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